Answers to your most common questions
Search for a topic or choose a category to find answers about booking, payments, safety, and more.
18
Answers
To the most common questions.
6
Categories
Booking, payments, safety, and more.
Browse
Help articles
How ForRico works
ForRico is a marketplace that connects pet owners with verified, local pet sitters in Berlin. Every booking is handled t…
How do I create a ForRico account?
Creating an account takes under two minutes. 1. Go to forrico.com and click Sign up. 2. Enter your email address and cho…
Is ForRico available in my area?
ForRico launched in Berlin and is currently expanding sitter coverage across the city. Most Berlin districts have at lea…
How do I book a pet sitter or dog walker?
Booking a sitter on ForRico takes a few steps. Go to /search and enter your location, service type, and preferred dates.…
Can I change or cancel a booking after it is confirmed?
Yes, but the outcome depends on the booking stage and the sitter's cancellation policy. Date changes after confirmation …
What is a meet and greet and do I need one?
A meet and greet is a brief pre-booking meeting between you, your pet, and the sitter. It is scheduled through the ForRi…
How far in advance should I book?
The answer depends on the service type and the time of year. | Service | Recommended lead time | |---|---| | Dog walking…
When am I charged for a booking?
Payment is collected when you confirm a booking, not when you send the initial request. 1. You send a booking request — …
How do refunds work if plans change?
Refund eligibility depends on when you cancel relative to the booking start date and the sitter's cancellation policy. E…
How is the ForRico platform fee calculated?
ForRico charges a platform fee on each completed booking. This fee covers payment processing, sitter verification, custo…
How does ForRico verify sitters?
Every sitter on ForRico goes through an approval process before their profile appears in search results. 1. Profile revi…
What should I do if something goes wrong during a booking?
If a problem arises during an active booking, act immediately and use the platform for all communication. 1. Contact the…
How does incident reporting work on ForRico?
ForRico has a structured incident system for documenting and resolving serious issues during or after a booking. File an…
How do I become a sitter on ForRico?
Becoming a sitter on ForRico requires completing a profile and passing an admin review. 1. Create an account at /registe…
When do sitters get paid?
Sitters receive payment after the booking completes and the owner confirms satisfaction. 1. The owner pays when confirmi…
How do I manage my availability as a sitter?
Availability is managed from the Schedule tab in your sitter dashboard. The schedule shows a 60-day calendar. Each day c…
How do I add my pet's information to my profile?
Pet profiles help sitters understand your animal's needs before a booking begins. 1. Go to /my-pets. 2. Click Add new pe…
How do I stay updated while my pet is with a sitter?
ForRico has several features that keep you informed during an active booking. Use the Chat section to message your sitte…
Still need help? Get in touch.
If you didn't find what you were looking for, contact us directly and we'll get back to you as soon as possible.
Our support team typically responds within two hours.