Phone Guidance
Fast help for urgent coordination and active-stay clarification.
Concierge Support
A calm response for every question
Booking changes, payment issues, urgent care questions, and active stay coordination should feel resolved with clarity, not friction.
Concierge line
Help should feel immediate, clear, and calm.
Owners and sitters need one obvious place to resolve urgent stays, scheduling changes, and care questions without guesswork.
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Emergency Hours
24/7 escalation support when a live booking needs immediate attention.
Available during active stays and urgent pet safety situations.
Booking Changes
Date moves, cancellations, and active-stay updates should route through one visible support path.
Payment Issues
Refunds, failed charges, payout questions, and invoice clarity all belong in the same support system.
Care Questions
Medication, routine concerns, and sitter-owner coordination should feel resolved with calm, direct guidance.
Live care support
Medication, routines, and wellness updates
Support, clearly structured
Reach the right answer quickly
Email
Response in one place
Best for non-urgent booking questions and follow-up details.
Phone
Immediate guidance
Best for urgent coordination while a booking is active.
Emergency
24/7 escalation
Best when pet safety or active care requires immediate action.
A simple support process
1
Choose the right channel
Start with email for standard questions, phone for urgent coordination, and emergency support when care turns critical.
2
Share the booking context
Support works best when dates, sitter details, and the active issue are visible in one place.
3
Resolve and confirm
Every support path should end with a clear next step, not an open question for owners or sitters to interpret alone.
One Dedicated Channel
Phone Guidance
24/7 Escalation
Need help with a
live booking?
Reach the support layer directly instead of leaving the next step unclear.