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Trust & Safety

Only the safety promises the product can actually support today

This page avoids inflated claims. It describes the trust layers the current ForRico product actually exposes: sitter profiles, booking records, messaging, payments, verification, and support.

Profiles

Sitter visibility

City, services, reviews, and core trust signals are publicly visible.

Bookings

Booking record

Booking, messaging, and follow-up actions stay connected in one flow.

Support

Escalation

If something goes wrong, the platform provides a clear support and reporting path.

Current trust layers

What ForRico actually provides today

These points are tied to existing product surfaces and backend modules, not hypothetical future features.

Verification signals

Sitter profiles expose approval and verification states so owners do not have to trust blindly.

In-platform messaging

Communication before and during care stays in one traceable thread.

Protected payments

Payments stay tied to booking state and follow-up actions rather than fragmenting outside the platform.

Service updates

Active care can remain visible through updates, timeline events, and booking-linked context.

Notifications

Users receive notifications for messages, bookings, and follow-up actions in one connected system.

Reporting and support

If a booking becomes problematic, the platform provides incident and support paths rather than informal escalation.

What this page intentionally does not claim

No inflated safety theatre

The platform should promise only what can be defended by code, data model, and actual support flow.

No unproven million-dollar guarantees
No claimed home inspections without a real process
No global safety claims without operational coverage

Trust comes from visible signals, not inflated claims

The right next step is to inspect profile quality, reviews, service fit, and communication inside the actual search flow.

Trust and Safety | ForRico