Refund eligibility depends on when you cancel relative to the booking start date and the sitter's cancellation policy.
Cancellation policy types
Each sitter selects a cancellation policy when they set up their profile. The policy is shown during the booking flow before you pay.
Flexible: Full refund if cancelled at least 24 hours before the stay starts.
Moderate: Full refund if cancelled 5 or more days before start; 50% refund if cancelled within 5 days.
Strict: 50% refund if cancelled 7 or more days before start; no refund if cancelled within 7 days.
How to request a refund
If you believe you are entitled to a refund:
- Cancel the booking through your bookings dashboard.
- The refund is processed automatically based on the policy.
- Refunds take 5–10 business days to appear on your statement, depending on your card provider.
Disputes
If you believe the refund amount is incorrect, or if you need to report a service quality issue, contact support through the platform.