ForRico has a structured incident system for documenting and resolving serious issues during or after a booking.
When to file an incident
File an incident report if:
- Your pet was injured during the stay
- There was a security or property access issue
- The sitter behaved inappropriately
- Something happened that you need formally documented for insurance or follow-up
How to file a report
- Go to the booking detail page.
- Click Report an incident.
- Select the severity and describe what happened.
- Add any relevant photos.
What happens next
The incident is logged and the support team is notified. The incident status moves through: Open → Under review → Resolved (or Closed). You can track the status from your bookings dashboard.
Confidentiality
Incident details are not shared with the sitter until the support team has reviewed the report.