Yes, but the outcome depends on the booking stage and the sitter's cancellation policy.
Changing dates
Date changes after confirmation require the sitter's agreement. Message the sitter through the platform chat and, if they agree, contact support to process the change formally so the booking record stays accurate.
Cancelling a booking
- Before the sitter accepts: You can cancel with a full refund.
- After acceptance, before payment: Cancel before completing payment to avoid a charge.
- After payment, before the stay: The refund amount depends on the sitter's cancellation policy attached to the booking. Common options are full refund (if cancelled well in advance) or partial refund.
- During an active stay: Contact support immediately. The outcome depends on the specific circumstances.
Finding the cancellation policy
The cancellation policy is shown on the sitter's profile page and again during the booking confirmation step. Read it before you pay.
What sitters can do
Sitters can also cancel bookings. If a sitter cancels, you will receive a full refund and the support team will help you find an alternative if the stay is imminent.